The Director, Customer Service, Recordkeeping Services position will be responsible for managing the following areas:
National Account Unit
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Participant Services Unit
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Billing/Eligibility Unit
The National Account Unit provides administration and account support to all new and in-force cases. Services provided by the National Team include: Relationship management, Issue resolution for National Clients, Eligibility file processing and monitoring, Enrollment processing including web enrollment support, Customized billing execution, Dedicated Case Installation resource.
The Participant Services unit team provides customers with services in the following areas:
* Beneficiary Administration - Including the validation and updating of all paper submissions, the entry of scannable beneficiary forms and the ongoing support of our on-line beneficiary system.
* Claim Facilitation - Including the coordination of required data; follow up for missing data elements, entry into the Life Claims system, and ongoing collaboration with the Group Life Claim Division.
The Billing and Eligibility Unit provides customers with services in the following areas:
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Administration of Standard Portability enrollments/billing, policy maintenance, reconciliation of premium and suspense for non-national cases, Port/Term mailing administration, EFT processing, resolving all calls referred from the contact center.
Compensation: $30/hr
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