Overview:
FreshDirectis one of the nation’s leading online food brands, known for its convenient home delivery service and the manufacture of fresh, delicious food. Changing the way customers shop for groceries since 2002, the company uses a direct distribution model with in-house, overnight production that cuts out the middleman and helps FreshDirect offer farm-fresh food at low prices. Every product is 100% satisfactory guaranteed, every time. Since FreshDirect takes delivery directly from farms and manufacturers and delivers those products the very next day, compared to conventional grocery stores that move their products through much longer supply chains, the foods offered at FreshDirect are fresher and better quality at lower prices.
Fresh Direct currently seeks an Operations Center Supervisor to join its Operations Center. The successful candidate must be able to work mornings and one day on the weekend.
Responsibilities:
•Manages a team of up to 5 delivery drivers
•Manages a team of up to 10 call center agents
•Approves high risk interactions (large customer credits)
•Creates executive level reporting (business metrics)
•Presents progress reports daily, weekly and monthly to team and executives
•Leads and supports operational projects
Qualifications:
•Prior call center expereince required
•Prior delivery experience desired
•Directly managed people and performance
•Project management skills desired
•Basic power point skills (ability to create concise decks, balanced with text and images)
•Above average MS Excel skills (with emphasis in Pivot Tables and VLookup)
•Knowledge of business objects software desired
•Knowledge of the airclic scanning software desired
•Ability to work as part of a team and manage with minimal supervision
Qualified candidates: please apply directly to our website by going to the following link:
https://jobs-freshdirect.icims.com/jobs/1389/job
Location: Long Island City
Principals only. Recruiters, please dont contact this job poster.
Please, no phone calls about this job!
Please do not contact job poster about other services, products or commercial interests.
