Adecco has immediate openings for full-time weekend collectors. Primary responsibilities are collections for late stage delinquent home loans, providing world class customer service through effective communication and negotiation skills. Typical customer interactions will require reviewing delinquency patterns, identifying types of loans and resolution options, reviewing a customers income and expenses. Calls will likely include some form of debt counseling (sharing ways to cut monthly expenses) and may include repayment arrangements to bring delinquent accounts current (cure). Collectors will work with customers to understand mortgage terms, bring accounts current by paying all outstanding payments, assist with research issues and provide loan reinstatement figures as well as develop repayment plans or recommend workout options (like loan modifications, short pay offs and deeds in lieu) when appropriate. This is a fast paced, high volume call center environment using an automated inbound/outbound dialer system. Qualified candidates will be comfortable discussing personal financial information and asking for payments and/or negotiating repayment/workout solutions as well as have the ability to navigate multiple computer applications/screens and document call activity while effectively communicating with the customer. MUST HAVE SOLID WORK HISTORY. CALL CENTER EXPERIENCE REQUIRED. Hours: 4 - 10 hour days: Fri & Sat 8am-7pm, Sun & Mon 12noon-11pm
For more information, please contact Adecco at 716-875-2890 or send resume.
Location: Getzville, New York
Compensation: $14/hour
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