--Company Overview--
Launch Education Group is a leading boutique provider of one-on-one, in-home academic tutoring and ISEE prep services to students in New York, Los Angeles, and Washington, D.C. Established in 2005, Launch Education Group is a small but fast-growing and ambitious company. We passionately bring the best tutors to students and families, whilst providing outstanding customer service and tutor support.
While Launch Education Group is five years old and contracts over 80 tutors and three full-time staff in Los Angeles, 2009 is Launch Education Group’s first school year in New York. Launch Education Group places a high priority on a working culture that is fun and easy going, while stressing professionalism, accountability, flexibility, autonomy, and entrepreneurship.
--Director of Tutoring Services for Launch Education Group in New York--
Join Launch Education Group as their new Director of Tutoring Services, based in Lower Manhattan!
Passionate about education, business, and customer service, with strong leadership skills, the Director of Tutoring Services will be responsible for administering the entire tutoring process, with an absolute commitment to top quality tutoring experiences and client satisfaction. The Director will work in all facets of the business, and they will be responsible for helping grow the company through marketing and business development initiatives. The Director of Tutoring Services will be a key team member in the New York office, working closely with one of Launch Education Group’s two founders to build the New York branch into a thriving office. The Director will need to be flexible, conscientious, and ambitious.
Responsibilities:
Recruit, interview, hire, and train tutors
Carefully match new students with the right tutors, utilizing a holistic approach
Educate and advise parents on all issues related to tutoring, academics, and school
Read tutor lesson notes daily and provide enthusiastic follow-up service to our students and families, typically via phone and email, ensuring the quality of the student/tutor match
Provide support to tutors, helping them with tutoring strategies
Write bi-annual progress reports for every student, detailing progress of tutoring
Contribute to growth of business by proactively strengthening existing and building new relationships with parents, educational professionals, and schools
Manage office administration, including billing and payroll twice a month, and administration of tutor staff (over 30 tutors) in general, including organizing meetings, administering policies, etc.
Help with various long-term projects, such as writing curriculum, research, and website content development
Position Requirements and/or Skills Required:
Bachelors Degree from a top-tier university;
At least two years of full-time work experience
At least one year of one-on-one, in-home tutoring experience
Preferably, experience working with parents in an education-related, customer service role
Passion for education, tutoring, and working with students, tutors, and parents
Passion for an entrepreneurial role and excited about the idea of growing a business from the ground up!
Exceptional writing and emailing skills
Excellent interpersonal and listening skills and strong verbal communication ability must love talking with parents about education!
Excellent organizational skills with the ability to handle numerous details
Ability to work independently
Diligent work ethic and eager to learn
Customer service and soft sale ability
High energy level with the ability to thrive in a fast-paced environment (at times)
Ability to work evenings and weekends when necessary (flexibility a must!)
Knowledge of learning disabilities a plus
Knowledge of New York private school system a plus
Existing relationships in New York private school system a plus
Must be authorized to work in the United States
Full time employees enjoy these benefits:
$200 / month health care stipend
Casual dress code
Four weeks paid vacation
Company provided iPhone and phone plan
Company provided laptop
Fun, friendly, flexible environment
Location: Lower Manhattan
Compensation: $45,000 + Benefits + Bonus + Potential Equity Participation
Principals only. Recruiters, please dont contact this job poster.
Please, no phone calls about this job!
Please do not contact job poster about other services, products or commercial interests.
