Marietta-based business software company is expanding their customer service team and is looking for someone with great communication skills and great problem-solving skills to join our team. We are looking for candidates with 2-3 years of Customer Support experience. Experience with help desk tools, CRM tools, and/or email marketing tools would be a major plus. The position is with a fast-growing, energetic company with a great atmosphere.
Responsibilities:
- Work with the Client Services and Support team
- Conduct inbound and outbound calls to clients (85-90% of your time will be on the phone)
- Follow all established processes and record all client interaction within help desk system
- Respond to client inquiries, via phone and e-mail, in a timely and professional manner
- Assist customers in processing data through the application, answering application questions, resolving issues and escalating requests/issues through the proper channels within the organization
- Takes ownership of issues through resolution
Requirements:
- 4 year BA/BS degree preferred (Associates Degree + Experience in lieu of BA/BS degree)
- Customer Service, Call Center, Help Desk and/or Tech Support experience
- Cold calling skills and telephone etiquette knowledge
- Proven ability to follow direction and complete tasks in a fast paced, changing corporate environment
- Excellent oral and written communication skills
- Ability to work independently and as part of a team
- Must be organized and self-motivated, multi-tasking experience a must
- Highest level of professionalism required along with a very strong work ethic
- Computer Skills: MS Office, CRM, other Web based computer application experience
Location: Marietta
Compensation: Annual salary $25-$40k plus medical
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