PetFoodDirect, Inc. located in Harleysville, PA has an excellent opportunity for a person who is ready to be a consumer advocate, solver of consumer issues, a team player, and whom lives for delivering exceptional consumer experiences. The Customer Service Team Representative will own the personal daily contact with our consumers either over the phone or via email.
Our customer service team provides a contact point for one of the most comprehensive and easy-to-use online shopping resources for pet owners. The Customer Service Team Representative is the key point of contact for communication with our consumers and is responsible for constantly and consistently exceeding th consumers expectations to sell them what they need or resolve an issue they are facing.
GENERAL ESSENTIAL FUNCTIONS:
1. Answers customer/ client requests or inquiries concerning services, products, billing, claims, and report problem areas via phone and email.
2. Responsible for improving customer retention through programs and service provided to the customer.
3. Utilizes mechanized systems to initiate and complete service orders and handle customer requests.
4. Continually maintain working knowledge of all company products, services and promotions.
5. Make recommendations according to customers needs on features, accessories, products and services.
SKILL SET
•Exceptional consumer satisfaction skills
•Must have excellent people and communication skills (verbal and written)
•Must enjoy working in a team environment
•Must be organized, detail-oriented, and assertive
•Must be a problem-solver, someone who consistently figures out how to get things done most efficiently and effectively
•Must be able to learn order entry and other software systems
•Must be able to help ensure sales while providing outstanding customer service
•Degree or equivalent professional experience is preferred
•Exceptional business judgment and extremely high level of initiative.
•Demonstrate ability to multi-task and succeed in fast-paced, dynamic environment
PERSONALITY TRAITS
•Self-directed/motivated
•Flexible and adaptable
•Passion for winning and competitive
•Results orientation
•Sense of urgency
•Strong work ethic
•High integrity and trustworthy
•Intellectually curious
Starting Pay Rate: $10/hr
Location: Harleysville, PA
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Please, no phone calls about this job!
Please do not contact job poster about other services, products or commercial interests.
