ONLY RESUMES WITH SALARY REQUIREMENTS WILL BE REVIEWED.
DESCRIPTION
We are the Multiple Listing Service for real estate professionals in the Delaware Valley. We design and develop technology solutions to meet the needs of this local market. As a Help Desk Representative you will be supporting membership via phone, email, fax, office walk-in and office visits. This is an entry-level position.
Responsibilities
Customer Service
Answers questions regarding membership
Explains license requirements, costs to join, and methods of payment
Adds new brokers, agents, administrative assistants, and appraisers to database
Explains training requirements and schedules new agents for training class
Provide support services to TREND member real estate agents, appraisers and brokers
Provide support for products and software
TREND’s MLS system and website
WyldFyre Listings
Pocket Edition
Public Records application
Assist customers in configuring modems and setting up printer definitions to print text and photos
Escalates calls to Team Leaders or Help Desk Supervisor and/or Manager as necessary
Provide telephone and walk in support regarding service, products and online computer system
Make office visits to assist customers, if requested
Receive and respond to customer complaints
Administrative
Prepare reports, time cards and other administrative tasks as required
Document customer reports and calls on a written log or as defined by procedure
Maintains member information by updating, editing and cleaning records with each new contact
During business hours, report system failures and coordinate with Information Technology or Information Services Department members to restore system to normal operation during unscheduled outages
Other
Cross train in other positions to provide coverage for illness, vacations or job vacancies
Train other employees to handle Help Desk responsibilities under similar circumstances
FISH Attitude! Positive Attitude, outgoing demeanor; likes to work with people, go the extra mile, take pride in their work as well as the team
Perform other duties as required
Knowledge and Skills Required:
Ability to use MS Windows, Windows 9x, ME, 2000, & XP on a personal computer
Knowledge of personal computers, modems, communications software and printers
Knowledge of, or ability to learn TREND’s MLS System, Public Records application, WyldFyre Listings, Pocket Edition, Rapattoni membership management system, and other computer applications
Excellent verbal communication and organizational skills
Good writing skills to assist in developing training aids, documenting processes, etc.
Warm, friendly, helpful, caring phone demeanor
Display an enthusiastic and positive attitude toward helping customers identify and solve problems
Work effectively without constant supervision and as a team player
About TREND
TREND is a network of over 33,000 real estate professionals in Delaware; Southern New Jersey; and Southeastern Pennsylvania. TREND’s MLS and Public Records systems offer customized and streamlined access to more than 1.8 million active and off-market listing records and over 4.3 million public records. TREND members facilitate the sale of approximately 100,000 properties a year.
TREND believes that good people, working toward a common goal can accomplish anything they set out to do.
We inspire and expect innovation and creativity along with a commitment to quality.
Our recruitment policy is aggressively non-discriminatory and favors ability over experience.
TREND believes that a collaborative and creative environment fosters enthusiasm and productivity, generating quality results.
Every employee at TREND is expected to be a hands-on contributor.
Our employees enjoy a professional and creative atmosphere, medical benefits, dental benefits, paid time off, floating holidays, standard company holidays, and matching 401k plan.
For more information, visit www.trendmls.com
Location: King of Prussia
Compensation: Entry level position: $12.00- $12.02 /hr
Principals only. Recruiters, please dont contact this job poster.
Please, no phone calls about this job!
Please do not contact job poster about other services, products or commercial interests.
