Description
Our client is an international provider of healthcare services and they have an immediate need for a bilingual client services rep for their customer contact center. The hours for this position during training are 9:00 to 5:00pm, after 2 months of training the candiate would move to the overnight shift that starts at 10:00pm until 6:00am. Overnight shifts will be worked from home.
In this position you will be responsible for the following:
Assist members traveling, living or studying outside the U.S. identify and access appropriate medical services.
•Receive inbound telephone calls for emergency assistance and assign to other case coordinators as appropriate.
•Monitor daily email and forward to appropriate case coordinator
•Schedule outpatient doctor appointments, and arrange inpatient admissions for patients requiring assistance in Spain, Latin America and other destinations as requested.
•Communicate with doctor’s offices and hospitals to establish financial arrangements.
•Work with emergency assistance team to coordinate emergency transportation as needed to provide appropriate care to patient.
•Assist with processing invoices from foreign doctors and hospitals within one business day from receipt. Invoices to be reviewed for accuracy and completeness and forwarded to appropriate Internal or external clients for payment.
•Respond and/or resolve to all email and/or telephone communications, and assigned projects within one business day from when the request was received.
•Additional tasks and/or projects as requested.
•Ability to manage and successfully resolve complex and multiple client issues as they relate to coordinating medical services abroad
•Ongoing communication with department manager to keep him/her updated on the status of all cases
•Ability to identify when projects and/or cases require consultation and/or involvement from manager.
Requirements:
4 year degree in business or related field from an accredited university
MUST have Verbal and Written Fluency n Spanish
Proficient in MS Word and Excel
Excellent communication skills
Experience traveling or living abroad a plus
Please email your resume to pmcgowan@pathfindersinc.net for immediate consideration
csr, customer service, spanish, bilingual, client services, international, travel, insurance
Location: Radnor, PA
Compensation: Depending on Experience
Principals only. Recruiters, please dont contact this job poster.
Please, no phone calls about this job!
Please do not contact job poster about other services, products or commercial interests.
