A successful mid-sized company, Fringe Benefit Group, seeks to hire an individual with call center management experience with knowledge of the Health Insurance and Retirement industries.
Responsibilities:
Manage the daily activities of a team of representatives who place and receive telephone calls
Responsible meeting call center operational standards
Monitors employee service levels
Improve quality service through efficient procedures and training
Preparing production and quality reports
Maintaining professional and technical knowledge
Predict and maintain staffing levels to meet organizational goals
Performs a variety of tasks.
Lead and direct the work of others
Relies on extensive experience and judgment to plan and accomplish goals.
Key Experience Criteria:
Demonstrate expertise in the call center fields concepts, practices, and procedures
Health Claims Experience
Call Center management experience
Benefits Administration
Retirement Plan Administration
Fringe Benefit Group provides excellent benefits to ensure the well being of employees and their dependents by contributing to health and dental insurance. Other benefits include paid time off and holidays, 401k plan with discretionary employer match and generous profit sharing contribution, long term disability, life insurance and additional voluntary programs including a flexible spending account and additional life insurance for family.
Please submit your resume and provide these three items in your email or cover letter:
1) Preferred working hours
2) Company you believe gives the best customer service
3) Please describe your ideal management style.
Requires a high school diploma or its equivalent with 2-4 years of related experience.
Location: NW Austin/Cedar Park
Principals only. Recruiters, please dont contact this job poster.
Please, no phone calls about this job!
Please do not contact job poster about other services, products or commercial interests.
